Fluent English) Technical Support Consultant, Web Hosting …, Chiclayo

Who are we?

SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:
- Assist customers with account-related issues and general support questions;
- Perform basic troubleshooting;
- Escalate complex Level 2 issues to higher-level support teams when required;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.

What you need to succeed in this role:
- Excellent English communication skills (at least C1 level);
- 1-3 years of experience in technical or customer support;
- Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal);
- Ability to handle billing inquiries, refunds, subscriptions, and account issues;
- Basic web hosting support knowledge (logins, site access, domain checks);
- Technical background with basic HTML and CSS knowledge;
- Experience with CRM tools and Confluence;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:
- Experience with Inte Postúlate en Kit Empleo: kitempleo.pe/empleo/ykrbr