Director of SPA & Wellness (Punta Negra)

Director of Spa & Wellness
- 540840
- Spa & Wellness
- Full time
- Mandarin Oriental Punta Negra, Mallorca

Mandarin Oriental Punta Negra, Mallorca is looking for a **Director of Spa & Wellness**to join our **Spa team.**

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness
- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

**About the job**

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Spa & Wellness, you will oversee the daily operations of the spa, fitness, and retail facilities. You will lead and manage the spa and fitness teams, ensuring top-notch service, operational efficiency, and guest satisfaction. Your responsibilities include driving revenue, managing budgets, maintaining high-quality wellness programs, and ensuring the upkeep of all facilities. You will also work closely with other departments to enhance the guest experience and create a positive work environment for staff.

**As Director of Spa & Wellness, you will be responsible for the following duties**:

- Responsible for the setting down and instigating of all policies and objectives within the spa
- Take reservations when necessary
- Deal with dissatisfied or disgruntled guests
- Responsible for motivating retail sales and ensure that all sales are recorded accurately
- To supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene
- Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
- All hotels within MOHG are scored on Mystery shopper reports and it is expected that Mandarin Oriental, Macau achieves high scores
- Spa Director determines whether Spa is up to date on criteria necessary for a 5 star or 5 diamond rating
- Sign off on TCI’s completed by Legendary trainers to ensure that standards and procedures have been understood
- Pass on any learned knowledge from shows or training, thereby being an avenue for industry information
- Review that SOP’s are continuously current and correct for all spa colleagues
- Regularly done to review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the spa
- Meet with all new heads of departments and give a tour of the spa and explain the philosophy and culture of the Spa. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa experience and how to relate this to a guest
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
- To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all spa colleagues.
- Setting achievable goals for spa colleagues, to include budget and retail goals per department, established with Spa Management Team
- Responsible for timely documentation and the discipline of the colleagues in accordance with Progressive discipline procedures outlined in P&C; Policy & Procedure Guide

**As Director of Spa & Wellness, we expect from you**: Experience and education
- Previous management experience in a similar role in Luxury Hotels/ Resorts environment
- Strong background in wellness program development, Postúlate en Kit Empleo: kitempleo.pe/empleo/xsmqk