Knowledge Management (Costa Rica)

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories

Key Responsibilities: Please submit your CV in English.

JOB PURPOSE

This role enables Global Marketing & Communications (GMC) to deliver on its strategy to amplify the best of the World Vision integral partnership in communications, marketing, and sponsorship. The Manager, Knowledge and Community Engagement will enable this by designing and managing common ways of working across 100+ GMC staff in key areas including: 1. Knowledge management standards, tools, technology, and processes 2. Governance model for Communities of Practice, Centres of Excellence, and Shared Services 3. Community engagement standards, tools, technology, and processes

KEY RESPONSIBILITIES

50%
- Knowledge Management: Design and manage GMC’s overall approach to knowledge management, with a focus on ensuring a consistent, simple experience for all external stakeholders. Key responsibilities include:
- Design GMC’s overall KM approach and taxonomy
- Deliver fit-for-purpose common tools and technology including AI
- Monitoring and management to ensure delivery of common approach
- Continuous improvement based on stakeholder feedback and best practices

15%
- CoP/CoE/Shared Service Governance: Coordinate development and management of a pragmatic common governance approach across Communities of Practice, Centres of Excellence, and Shared Services. Key responsibilities include:
- As directed by GMC Core Team, design common governance approach and related tools, templates, resources
- Design and coordinate process to establish and maintain governance documentation
- Design and coordinate relevant monitoring of governance metrics

15%
- Com Postúlate en Kit Empleo: kitempleo.pe/empleo/xcjap