Technical Sales Support Specialist -BIJ (Lima)

At Epson, we believe in putting people first. We are convinced that when this happens, extraordinary things follow. We understand that success doesn’t happen on its own — it requires a solid, trustworthy team capable of delivering innovative solutions that create real value for our customers. For this reason, we invite you to join our team as a Technical Sales Support Specialist. Principal Accountabilities
- Provide on‑site and remote technical support for installation, repair, configuration, and customer training on commercial products.
- Execute, document, and properly close service activities, ensuring high levels of customer satisfaction and full traceability.
- Ensure compliance with defined SLAs for each business model, escalating deviations in a timely manner and supporting the correction of operational gaps.
- Support the commercial team with pre‑sales technical assistance, application testing, demonstrations, and technical validations.
- Identify early risks related to SLA non‑compliance or customer dissatisfaction, proposing improvement actions or escalating as needed.
- Use data‑driven tools to track cases, response times, repeat service events, and service quality.
- Develop and maintain technical documentation (installation guides, procedures, support materials).
- Train end users, CSAs, and partners, reinforcing best practices for use, maintenance, and support.
- Actively collaborate in continuous service improvement, providing operational feedback to internal areas. Main Requirements
- Minimum 3 years of experience providing support for inkjet printers.
- Bachelor’s degree or equivalent experience.
- Proficiency in office tools, mainly intermediate Excel .
- Experience managing KPIs and training Authorized Service Centers.
- Experience managing parts list updates.
- Open to travel. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.pe/empleo/xrlrr