Sales Support Specialist (San Isidro)

**Location**: Lima, Peru (on-site)

**Job Type**: Full-Time

H&C; Construction LLC, a U.S.based residential remodeling company, is seeking a **Sales Support Specialist** to support our Sales Department by handling incoming calls, managing leads, scheduling appointments, and ensuring exceptional customer service for U.S. clients.

We are looking for a highly empathetic, communicative, and organized professional with **C1 English level** and experience in **customer service and sales environments**. This role is essential in ensuring timely follow-up of leads, effective appointment scheduling, and a strong first impression for all new clients.

The mission of this role is to maximize lead conversion through excellent communication, accurate tracking, and consistent follow-up across all incoming opportunities.

**Key Responsibilities**
- Manage **incoming calls from U.S. clients**, ensuring professional and empathetic customer service.
- Track, organize, and update **all incoming leads** in Excel and internal systems.
- Schedule and confirm **appointments with Estimators**, coordinating availability and project details.
- Conduct **outbound calls**, including **cold calling** to potential clients and follow-up calls to leads who did not originate from active campaigns.
- Collaborate with Sales and Marketing teams for lead follow-up and workflow alignment.
- Coordinate communication with clients, sales representatives, and Estimators regarding appointments and project details.
- Review lead performance, follow-ups, and conversion indicators.
- Handle customer objections, questions, and concerns with clarity and professionalism.
- Contribute to process improvements for lead management and appointment scheduling.

**Qualifications**
- **Experience in Customer Service** (required) and/or Sales roles.
- **English C1 level** (required).
- Experience managing incoming customer inquiries, leads, or appointment scheduling.
- Ability to organize and maintain lead databases, Excel trackers, or CRM tools.
- Strong communication, empathy, and customer engagement skills.
- Sales experience in construction, roofing, home services, or related industries (desired).
- Ability to work under pressure and handle objections effectively.

**Desired Competencies**
- Exceptional verbal communication and active listening.
- High empathy and customer rapport building.
- Ability to handle objections, rejection, and difficult conversations with resilience and composure.
- Detail-oriented approach to call handling, scheduling, and lead tracking.
- Proactive follow-up and persistence in re-engaging inactive or non-campaign leads.
- Strong teamwork across Sales, Estimation, and Marketing areas.

**Our Values**

At H&C; Construction, our work is guided by five core values:

- **Agility and Adaptability**: Responding quickly and adjusting to customer and project needs.
- **Commitment and Sense of Urgency**: Delivering disciplined, timely, and high-quality work.
- **Autonomy and Proactive Problem-Solving**: Taking initiative and communicating clearly.
- **Innovation and Continuous Improvement**: Learning constantly and optimizing processes.
- **Technical Excellence and Strategic Optimization**: Combining expertise with smart resource management.

**Compensation & Terms**
- **Employment Type**: Full-Time, on-site (Lima, Peru) under **Peruvian MYPE payroll**.
- **Schedule**: Monday to Friday, aligned with EST hours.
- **Monthly Salary**: Base Salary + commissions

**Why Join Us**
- Work closely with U.S.based teams in Sales, Marketing, and Estimation.
- Develop customer service and sales coordination skills in an international environment.
- Be part of a collaborative, growth-oriented company with long-term development opportunities.

Tipo de puesto: Jornada completa

Sueldo: S/.2,000.00
- S/.5,000.00 al mes

Lugar de trabajo: Empleo presencial Postúlate en Kit Empleo: kitempleo.pe/empleo/ye5cs